Most Requested Programs

Embracing the Changes Caused by COVID-19
Whether you are facing change in your professional or personal life, you need to be equipped with the techniques to master change and minimize the damage of stress caused by change. It is critical to know how to stay calm and rational, even during a pandemic. Learn the 3 key drivers of change, recognize the 4 stages of transition, identify the mistakes we make when facing change and transition, consider 13 new work behaviors to become a quick-change artist.

Managing the Stress Caused by COVID-19
Nearly half of the nation’s workers say job stress is destroying their mental and physical health and eroding their productivity. In order to enjoy good health and feel a sense of well-being, you must have a good balance with professional productivity, personal recreation, and positive relationships. Balance the quickness, quantity, and quality of your life. Learn the 3 stages of stress, the 3 stages of burnout and the 30 proven techniques to relieve stress.

Applying Emotional Intelligence for Career Success
The most effective professionals have a high degree of what has come to be known as emotional intelligence. The qualities that make up emotional intelligence – self-awareness, self-regulation, motivation, empathy, and social skill – enable the most successful professionals to raise their own and others’ performance to a higher level. Learn how to enhance your personal brand, understand your emotions and respond professionally, incorporate perception checking and keep conversations civil, motivate yourself and others and build a supportive communication climate.

Leadership: It's Not Just Positional; It's Personal
Position power is the extent to which leaders have rewards, punishments, and sanctions. Position power comes from the organization. Personal power is the extent to which you can gain the confidence and trust of those people that you’re attempting to influence. It’s the cohesiveness or commitment between leaders and followers. Effective leaders are communicators and build and sustain both positional and personal power. Learn the 6 criteria of personal credibility, the top 10 characteristics of effective leaders, how to select appropriate situational leadership styles and how to take charge and grow winners

Handling Difficult People: De-escalation Strategies
It is estimated that 20-21% of our population can be classified as difficult people. No matter where you go, there will be at least one to handle. Difficult people look for your buttons. They don’t just push your buttons; they punch them! Identify the “nasty people” and learn how to stop being manipulated by them without becoming one of them! Learn, the 4 reasons why people become difficult, the top 10 different types of difficult people, the five action steps to respond rather than react, the 5 stages in controlling your emotions and responding appropriately, and 50 strategies to deal with the truly ruthless.