Amy S. Tolbert

Amy S. Tolbert

As a Distinguished Faculty Member at Carlson Executive Education, Dr. Tolbert is the founder and principal of a global firm - ECCO (Energizing Cultural Change in Organizations) International - which specializes in creating inclusive workplace cultures. She focuses on global communication skill development, communicating and managing across styles, and inclusive leadership skills. She is well authored with several books, many articles, assessment tools, active blogs, and several global and inclusive online learning courses. She approaches all her work (and life) from a lens of curiosity. She will liven up any audience with her stories and practical tips! She earned her Certified Speaking Professional designation with the National Speakers Association. The CSP is the speaking profession’s international measure of speaking experience and skill. Fewer than 10 percent of the speakers who belong to the International Federation for Professional Speakers hold this professional designation. She was awarded the Mark LeBlanc Award for excellence in the speaking industry and was inducted into the MN Speakers Hall of Fame. Dr. Tolbert earned her doctorate in Human Resource Development, focusing on international/cross-cultural and diversity education/training, from the University of Minnesota.

Most Requested Programs

Communicating Across Styles
Why is it easy to communicate with some individuals while communicating with others creates conflict and confusion? Communication and behavioral styles vary from person to person and are culturally bound; some are compatible with ours and, for various reasons, some are not. By understanding our own behavioral strengths and learning how to identify and value behavioral strengths in others, we can improve the way we work with others across styles, discover viable solutions to resolve conflict, and relieve stress that comes with miscommunication. During this session, keynote speaker Dr. Amy Tolbert uses audience activities in a session that is motivating, inspirational and can be life-changing (okay – educational and informative, too)!

Leading Across Styles: Adapting for Maximum Effectiveness
Imagine how leadership effectiveness would improve if you could control your communication outcomes!

Leaders spend most of their time communicating. Therefore, it is no surprise that the most effective leaders are great communicators. Using behavioral style practices to develop communication strategies can improve leadership skills and maximize your effectiveness with employees, clients, customers, and other leaders.

When you hone your ability to influence and persuade, you enhance several workforce aspects: increase the impact of feedback, develop coaching and mentoring skills, cultivate teamwork from a diverse group of employees, motivate according to style, reduce team conflict, and model behavior for others to emulate as they interact with each other.

Leaders increase awareness and develop leadership communication strategies to increase performance and bottom-line results.

Open Mind, Open World: Improving Intercultural Interactions
How an organization can effectively harness its collective global thinking abilities, learning capacities, and creativity are all that separates it from every other organization.

Put smart global business communications skills to work and help your clients and organizations cross international waters without drowning in cultural situations by:
-Identifying cultural tendencies that impact our interactions and effectiveness with global colleagues
-Identifying and responding to situations involving intercultural dynamics
-Distinguishing between effective and ineffective intercultural communication
-Using global awareness and our signature mapping process to improve communications and productivity.

This keynote is designed to equip all-level employees with quick tools to resolve cultural communication conflicts. When you open your mind, you open your world.

Creating Inclusive Cultures: Leading from Within
The implications from not providing the tools to address workplace inclusion and the inability to build skills to leverage an inclusive work environment can not only be devastating to an organization, but undermine its success. Inclusion creates an organization’s lens for innovation. Learn how to have those difficult conversations with ease, elicit input from all, and create solutions that support organizational productivity and growth. To build an inclusive culture we all need to develop our mindset and adopt skills to get comfortable with being uncomfortable.

Testimonials

“This is the best day I’ve had in two years.” - Healthcare CEO, Inclusive Leadership

“Dr. Amy Tolbert created a highly customized inclusive culture education experience for our team members that fit our needs perfectly... and created the most powerful program possible.” - EVP Operations, Electronic Distributor

I wanted to take a moment to send my sincerest thank you following your dynamic session last week! Participants were thanking me even DURING the session, and feedback has continued…focusing on what to tangibly do to apply the tools. I could not have asked for a better development session – you are so appreciated by myself and team! - CHRO, Power Sports Industry