Most Requested Programs

THE SERVE METHOD™
Who needs to learn more about improving their customer service skills? Everyone! With the practiced eye of a professional humorous speaker, Charles Marshall examines common business blunders and questionable customer-service practices that prevent companies from growing. In an often hilarious but always insightful examination of businesses of all sizes, Charles takes a look at what makes good customer service work, and what makes bad customer service disastrous.

THE SEVEN POWERS OF SUCCESS™
Adopting a healthy success philosophy will help your organization negotiate change, growing pains, and stress. In this hilarious and fun-packed presentation, shows how implementation can create success in the life of any individual or organization. Through the use of humor and real-life examples, Charles relates inspirational stories of everyday underdogs who have overcome obstacles and achieve success.

REAL HEROES DON'T WEAR SPANDEX™
In real life, heroes aren't rock stars, movie stars, or sports figures. Real-life heroes are people who make a difference by believing in, and investing in, the lives of those around them. In this thoroughly inspiring and uplifting program, Charles publicly honors people in your group for their contributions and recognizes them as examples of what real heroes are. Learn how to engage the Power of Belief to revolutionize your organization!

IF YOU'RE GOING TO LEAD, YOU NEED TO COACH™
Your team's success depends on the skills of its leaders! In this upbeat, interactive, and substantive program, Charles tells stories from his own leadership journey, and relates the hard fought and hard-won lessons he's learned along the way. Leaders aren't born, they're developed, so if you're ready to see your team improve, it's time to take a look at what makes a great leader great, and what makes a poor leader fail.