Charles Marshall is one of the most popular humorous motivational speakers speaking today and has over 20 years' experience speaking to audiences all over the United States. Each year, Charles travels 100,000 miles to perform in over 100 corporate and civic venues from New York to California. His animated delivery and original observations have captivated over 1,000 audiences over the past two decades, including many Fortune 500 companies.He is the author of several books including: The Seven Powers of Success and I’m Not Crazy But I Might Be A Carrier. He also has produced and performed two full-length comedy videos, Fully Animated and I’m Just Sayin’!
Most Requested Programs
THE SERVE METHOD™
Who needs to learn more about improving their customer service skills? Everyone! With the practiced eye of a professional humorous speaker, Charles Marshall examines common business blunders and questionable customer-service practices that prevent companies from growing. In an often hilarious but always insightful examination of businesses of all sizes, Charles takes a look at what makes good customer service work, and what makes bad customer service disastrous.
THE SEVEN POWERS OF SUCCESS™
Adopting a healthy success philosophy will help your organization negotiate change, growing pains, and stress. In this hilarious and fun-packed presentation, shows how implementation can create success in the life of any individual or organization. Through the use of humor and real-life examples, Charles relates inspirational stories of everyday underdogs who have overcome obstacles and achieve success.
REAL HEROES DON'T WEAR SPANDEX™
In real life, heroes aren't rock stars, movie stars, or sports figures. Real-life heroes are people who make a difference by believing in, and investing in, the lives of those around them. In this thoroughly inspiring and uplifting program, Charles publicly honors people in your group for their contributions and recognizes them as examples of what real heroes are. Learn how to engage the Power of Belief to revolutionize your organization!
IF YOU'RE GOING TO LEAD, YOU NEED TO COACH™
Your team's success depends on the skills of its leaders! In this upbeat, interactive, and substantive program, Charles tells stories from his own leadership journey, and relates the hard fought and hard-won lessons he's learned along the way. Leaders aren't born, they're developed, so if you're ready to see your team improve, it's time to take a look at what makes a great leader great, and what makes a poor leader fail.
“Charles was our closing conference speaker and we always want people to leave uplifted and motivated. Remarks from our conference participants: ‘Exceptional’, ‘Very funny and relevant’, ‘Loved it!’, ’Great job’, ‘Funny and informative’. Charles delivered and closed our conference on a high note.” - Blue Cross BlueShield Insurance of Arizona
“You did a fabulous job. I was truly pleased and impressed at both the learning and entertainment value you provided our top 70 customers. Thank you, and great job!” - Admiral Insurance Company
“Charles did a great job tying his message to the relevant issues our members are facing. He used just the right mix of humor and strong messaging, with imagery that creates brain burr. He wanders the audience and draws from members to drive his point home. He is very entertaining, and very poignant. I highly recommend him.” - Air Movement and Control Association International
“We really enjoyed having you at our Annual Service Summit, and our employees had nothing but great things to say about you! The way you weaved humor and real-life scenarios hit home with everyone, while also driving key points important to individuals in service roles. Your presentation was impactful and one that will be remembered by all. Involving employees made it even more memorable. Thank you again for making our Summit one of the best so far, and I highly recommend you for any company event.” - Ansay & Associates
“Thank you for being the highlight of our Customer Service Week activities last week. Many of our associates have commented that your presentation was both entertaining and informative. Your knowledge and passion about the topic of customer service were a perfect fit for this event.” - Assurity Life Insurance Company