Dan Gingiss
Dan Gingiss is an international keynote speaker and business coach who believes that a remarkable customer experience is your best competitive advantage. His 20-year professional career spanned multiple disciplines including customer experience, marketing, social media and customer service. He held leadership positions at McDonald’s, Discover and Humana.
Dan is the author of The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share and Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media. He was also the co-host of the award-winning Experience This! podcast.
He earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University. Dan is also a licensed bartender, a pinball wizard, and he once delivered a pizza to Michael Jordan.
Charles Marshall
Charles Marshall is one of the most popular humorous motivational speakers speaking today and has over 20 years’ experience speaking to audiences all over the United States. Each year, Charles travels 100,000 miles to perform in over 100 corporate and civic venues from New York to California. His animated delivery and original observations have captivated over 1,000 audiences over the past two decades, including many Fortune 500 companies.He is the author of several books including: The Seven Powers of Success and I’m Not Crazy But I Might Be A Carrier. He also has produced and performed two full-length comedy videos, Fully Animated and I’m Just Sayin’!
Jesse Ross
Jesse is an international speaker, executive coach, & a diversity, equity, & inclusion leader, that works with leaders and organizations specializing in personal and professional development. He focuses on transformation from the inside out and believes that everyone he encounters should expect ascension.
Jesse has a keen ability to apply his education, training and certifications, over 15 years of business, nonprofit, and practical experience to motivate others to greatness, increase productivity, and to take their rightful place as a leader. Jesse has delivered over 600 speaking engagements at colleges, conferences, corporate and nonprofit companies, with a large number of Fortune 500 companies.
Jesse offers trainings, workshops, evaluations, assessments, and strategy development for your school, business or organization. Jesse has been engaging his audience with his Morning Minute call-to-actions on his Instagram and LinkedIn social media pages.
Mike McKinley
Mike McKinley has the experience and expertise that people in business need to succeed from his history as a teenage entrepreneur which led to leadership positions in manufacturing, retail, radio, television, and ownership of a multimillion dollar publishing house, professional speaking, and consulting business. Mike helps people recognize the challenges to success, open their minds to new ideas and current methods, and helps business maximize performance and profitability.
Hired for the fun but paid for the content, Mike entertains while he teaches – presenting as the keynote speaker at corporate trainings, in-house programs, and for professional association meetings. An example of his client list includes Great Clips, The Toro Company, Subway, Gillette, and American Family. Many clients have Mike return multiple times for their organizations. Hundreds of companies – from construction to healthcare, high technology to the auto industry- have relied on Mike for insight into furthering today’s business growth, innovation, and success.
Mike’s performance ingredients (topics) include Change, The Customer Journey, Maximizing Performance, Teamwork, Leadership, Motivation, and Balancing Work & Home. Working with Mike’s consulting clients and his vast array of businesses gives him a breadth of real life experience and business expertise on which to draw when he shares his ideas and performs for large audiences, individuals, management teams and boards of directors across the country.
Education and training on the customer journey, partnership advocacy, generational and diversity issues, leadership and day-to-day business operations is the heart and soul of Mike’s presentation. It’s time to think fresh thoughts and seek new perspectives. Mike uses real life photos for fun and humor yet ties them into serious points about life and changing business creating the easy learning transition. He works to share his message of maximizing performance and enjoying the ride!
Jeff Havens
Jeff Havens is not your typical business growth expert. His uncanny ability to provide actionable answers to today’s business challenges in an undeniably entertaining and impactful way has put him in front of over 1,000 eager audiences across North America and Asia. Delivering well-researched and relevant business insight is something
a lot of keynote speakers do, but combining that with the
entertainment value of a comedy show is not. Engaging, charismatic, and full of energy, Jeff Havens is the only business growth expert who provides serious solutions in a seriously funny way.
But even more than that, Jeff makes things easy. All of us are constantly being asked to do more with less, so the last thing you need is someone to tell you how difficult your challenges are. Jeff has a unique ability to simplify seemingly complex problems in a way that will provide your audience with a fresh perspective, one that runs counter to the conventional wisdom of the business world. He’ll show you that we’re not actually creating a completely new type of person every 15 years, that being innovative is not something only a few special people know how to do, and that both exceptional leadership and exceptional customer experiences are built on surprisingly slender foundations. You will leave Jeff’s keynotes refreshed, relaxed, happy, and more confident than ever that you are prepared for the road ahead.
Scott McKain
Scott McKain is a customer experience (the Ultimate CX®) and distinction expert teaching companies and individuals how to establish strategies and execute seamlessly to stand out from the competition. Known internationally as a top-rated keynote speaker and virtual presenter, Scott’s clients represent the world’s most iconic brands.
Recognized for his success in business and academics, Scott is a member of the “in residence” faculty of High Point University, the “Sales and Marketing Hall of Fame,” and the “Professional Speakers Hall of Fame.” His latest book was named by “Forbes” as one of the “ten best business books of the year.”
Petra Marquart
Petra Marquart is an inspirational speaker who has received rave reviews at conventions and conferences around the globe. She is currently principal in the global speaking and training firm, Petra Marquart and Associates and president of See ME, Inc., which provides customer-service training for long-term care communities. She is listed in Who’s Who of American Women and the author of the best-seller, The Power of Service: Keeping Customers for Life.
Petra has written customer-service training programs for Mall of America, US Bank, Fairview Health Services, Honeywell Space Systems, Minnesota Department of Administration, US Department of Veteran Affairs, US Department of Homeland Security, The MENTOR Network, Senior Linkage Line, and the Wisconsin Department of Child Protective Services.
Whether speaking on customer service, leadership, personal power, or performance, Petra’s skilled stage presence comes, in part, from her experience working as a performer in Las Vegas with such stars as Elvis Presley, Tina Turner,and some of the most recognized names in the world.
Simon T. Bailey
Simon T. Bailey believes you are meant to share your brilliance. His passion and purpose is unlocking
that ability in a way that ignites sustainable transformation. He understands the pressure leaders and high performers are facing in the midst of uncertainty and equips them with simple, easy-to-implement strategies to accelerate results.
Recognized by Washington Speakers Bureau as one of the 12 business speakers who embolden
audiences to think big and lead with purpose and by BigSpeak! as one of the top sales kickoff
speakers, Simon knows how to challenge an audience and provide them with tangible takeaways
and sustainable action steps. LinkedIn Learning features three of his online courses that reach professionals in 100 countries.
Simon has more than 30 years experience in the hospitality industry, including serving as sales
director for Disney Institute, and has worked with more than 1,800 organizations in 50 countries.
He has been named one of the top 25 people who will help you reach your business and life goals by SUCCESS magazine, joining a list that includes Brene Brown, Tony Robbins, and Oprah Winfrey. His Goalcast video, released on Facebook, has over 90 million views worldwide. When he is not working, Simon serves as a board member for the U.S. Dream Academy and Orlando Health Foundation Board.
Laurie Guest
An entrepreneur, keynote speaker and author, Laurie Guest became known as a “go-to-resource” for customer service excellence during a successful career in the healthcare industry. In 1997, she channeled that expertise into Guest Enterprises, Inc., her own speaking and training company. For more than two decades, she has shared her practical point of view on customer service and staff development to audiences across the country, blending real-life examples and proven action steps for improvement.
Laurie is an award-winning columnist and the author of two books. With her latest, The 10¢ Decision: How Small Change Pays off Big, Laurie presents her most sought-after and impactful strategies to find and retain the best staff and highest-quality customers while delivering exceptional guest experiences. Laurie is a certified speaking professional, a designation held by less than 12% of speakers worldwide. She lives in northern Illinois where she is a wife, mother of two, lover of board games and below-average cook.
Calvin Stovall
Calvin is the Chief Experience Officer for ICONIC Presentations, LLC. Calvin specializes in delivering high-energy, customized keynote presentations for organizations that desire to reach or maintain ICONIC status. Calvin focuses on delivering the perfect blend of business concepts, story-telling and music themes to bring home an impactful message that touches both the heads and hearts of his audiences. He has energized and motivated people nationwide with his high-content, unorthodox, and humorous platform.
Armed with more than 25 years of experience in the hospitality and non-profit services industries, Calvin’s audiences learn real-life, hands-on practical customer experience and leadership principles which can be easily applied to business challenges today. Calvin designed a practical and systematic technique called The ICONIC Framework™ to help organizations achieve and maintain iconic status in the eyes of their customers. Calvin is also host of The ICONIC Mindset podcast where he and his co-host share the secrets behind what it takes to make your business, idea or movement iconic.
Calvin most recently served as CEO of the Soulsville Foundation, a Memphis-based non-profit built on the rich legacy and tradition of the iconic 60’s and 70’s soul recording label, Stax Records. Calvin also served as marketing and brand strategist for the fundraising arm, ALSAC, for St. Jude Children’s Research Hospital. The pinnacle of his hospitality career was his promotion to vice president of brand marketing with Hilton Worldwide where he was responsible for the marketing and public relations efforts for more than 150 Homewood Suites by Hilton hotels. While under his leadership, Homewood Suites by Hilton was voted best in class by numerous consumer advocacy publications, including Consumer Reports and recognized four times by J.D. Power and Associates for its unwavering commitment to customer service quality.
Calvin holds an undergraduate degree in Business Administration from Chicago State University and a Master’s of Hospitality Management from Cornell University School of Hotel Administration.